OK, I take credit cards as a type of payment. I do it through paypal, and integrated it into my site. It is very simple for the customer. They simply log onto my site, click on payment options, and it takes them to a paypal page with my business name up top.
I detailed an SUV on Monday. The lady was pregnant and was in the hospital giving birth. We came to the conclusion that payment would be made with a CC when she came home later on that day. I left the invoice in the front seat and waited. Military family, her husband is an officer I believe, just came home from war, on the same day the baby arrive.
Anyways, I figured I'd give a day or 2. Kept checking, and nothing. I finally called and asked about payment, in which she said she had already paid.
I double checked the paypal account, and nothing. Just to make sure, I sent myself $1 to make sure it was working, to which it was. She said she has it on her CC statement as well.
When you pay me w/ a CC, you can print off a receipt, in which it has a Transaction ID #. She said she had the number. She is going to send it via email, but it's taking a while.
How should I go about this? I have ever had CC problems. If her statement says she paid, but she does NOT have a transaction # from paypal itself, what should be the next step I go with?
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