The Xhose Pro is supposed to be an improvement with thicker, heavier fabric on the hose and brass fittings on both ends. However, the Xhose Pro does not seem to be available.
I ordered the Xhose Pro directly from their website at http://www.xhose.com
. I ordered it on June 15, 2013 and I have not yet received it.
I sent an email to their customer service and instead of getting an answer they told me to call a phone number. Obviously, they do not want anything they say to be documented in writing. Otherwise, they would have responded by email.
I called the number and a live agent did answer. I did not have to wait on hold very long. The agent told me that the Xhose Pro is back-ordered. I told him that their order status web page is not updating with any information. He said that the order status page only has two statuses, "In Process" and "Shipped". The agent never took any information from me to look up my order with. He said that my order would be shipped in about a week. That was one week ago when he told me that and I still do not have my Xhose Pro.
I tend to think that the XHose Pro will be a good product and I would like to have it rather than get a refund. It is just horribly frustrating that the product has not yet been delivered.
I wanted this product to use during the summer to water my gardens etc. It appears that summer will be over before I receive it.
I will wait a bit longer but if I do not get my order soon, I am probably going to report to authorities that this company has been collecting credit card information and does not seem to have the advertised product.
They have not charged my credit card but they should not be collecting credit card information for a product they do not have. This company has probably collected millions of consumer's credit card numbers. I am wondering what they have in plan. I sure hope my credit card information is being kept secure.