Originally Posted by
autoaesthetica
It`s tough when someone comments like that. Don`t ever let emotion get in the way of your communications with him. The fact that he assumes because he might think you think he is rich is an indicator he may not have been exposed to any sorta of quality vehicle care in the past.
For the future(with him or without him) it is important to educate, provide examples(via something electronic - ipad, nook, laptop, even digicam) to help him understand that the time, effort and materials spent with his vehicles is truly for the benefit of them regardless of what each one`s MSRP was.
I had a customer new to me this season who really only wanted washes and waxes. After our conversations, it was pretty clear to me he wanted them to look amazing however was unsure, and probably completely unaware of the potential his already good looking expensive cars had due to all the crappy experiences he had prior. We booked one for some light correction and base protection and immediately he stepped wayyyyyy up on the other vehicles he had because he could see right away the difference quality can make and for the price, it actually would work out better because they look better longer and are easier and cheaper for us to maintain for him.
Like the others are saying, our work is skilled work and regardless on how you price your services(hourly vs package) its important for him to understand that each situation requires a different level of evaluation and care to make sure its up to HIS standards. Similar to roofing, or landscaping each house and property is different, each situation and owner requires different things.
One thing I learned instantly when doing this level of work, with certain people, they are sold on words alone(which is bad considering all the hack garbage out there) and some people, absolutely positively have to see it for themselves. Documentation is your friend in a situation like this to help a potential owner understand your time, skill and materials all command a difference price than the idiot down the block.
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